Reference

How wdpro99 Handles Your Personal Data

This Privacy Policy sets out exactly what data we collect when you open an account, fund it through DANA, OVO or GoPay, and use our platform — and how we keep that data secure.

Account data protectionWallet data: DANA, OVO, GoPayNo data sold to third partiesSecure account accessContact us to request changes

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PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review, correct or delete the personal data we hold on your account, our support team handles these requests directly. You can reach us through live chat inside the platform, by email, or via our help centre. We aim to acknowledge privacy requests within one business day and resolve them as quickly as your case allows.

Team online

Live Chat

Open the chat widget inside your account dashboard. This is the fastest path for urgent data queries, wallet unlinking or account-access concerns.

Email Support

Send your request to our support address listed in the account help section. Include your registered email so we can verify your identity before making changes.

Help Centre

Our help centre carries step-by-step instructions for common privacy actions — updating your registered wallet, changing your email address or requesting a data summary.

What We Collect and Why We Use It

wdpro99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect the name, email address and mobile number you provide. Once you connect a payment method — DANA, OVO or GoPay — we record the wallet identifier linked to your account so deposits and withdrawals route correctly. We do not store your

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full wallet PIN or password; those stay inside your wallet app. We also collect device and session data: IP address, browser type and pages visited. This helps us detect unusual login behaviour and protect your account from unauthorised access. If you contact our support team, the
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conversation log is retained to help resolve follow-up queries. We use all of this data only to operate your account, process transactions through your chosen wallet, and keep the platform running securely for eligible regions where local law permits. We do not sell, rent or trade
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your personal data to marketing third parties. Any third-party service providers we work with — such as payment processors handling DANA, OVO or GoPay transactions — are bound by data-handling agreements that limit how they may use your information.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply technical and process-level controls across every layer of your account — from the moment you log in to the moment a wallet transaction completes. Players in Yogyakarta and elsewhere in Indonesia access the same encrypted environment. Here is how each area works in practice.

Account Security

Login sessions use OTP verification sent to your registered mobile number. Repeated failed attempts trigger a temporary lock, and you can review active sessions inside your account settings.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can limit non-essential cookies through your browser settings without affecting core account functions.

Data Retention

We retain account and transaction records for as long as your account is active and for a period afterward as required by applicable regulations. When retention periods expire, records are deleted or anonymised.

Requesting Changes

You can request a copy of your data, ask us to correct inaccurate details, or ask us to close your account via live chat or email. We verify your identity before actioning any request.

Common Questions About Your Privacy Rights

These are the questions we get most often about data, account privacy and how we handle wallet information linked to your account.

We collect your name, email, mobile number and the wallet identifier for whichever payment method you link — DANA, OVO or GoPay. Device and session data is also logged for security purposes.

No. We only record the wallet reference number needed to route transactions. Your PIN and password stay inside your wallet app and are never transmitted to or stored by us.

Yes. Contact our support team via live chat or email with your registered account email. We verify your identity first, then send a summary of the data we hold on your account.

Submit a deletion request through live chat or email. We will process it in line with applicable regulations — some transaction records must be retained for a minimum period before deletion is possible.

We do not sell or rent your data. Payment processors handling DANA, OVO and GoPay transactions receive only the data needed to complete your deposit or withdrawal, under strict data agreements.

Log into your account, go to account settings, and edit your details there. For wallet changes that affect active pending transactions, contact support via live chat to avoid any interruption.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoTerms & Conditions InfoAbout Us

How wdpro99 Handles Your Personal Data

How to Reach Us About Your Data

Live Chat

Email Support

Help Centre

Data Handling, Cookies and Account Security

Common Questions About Your Privacy Rights

01 What personal data does wdpro99 collect when I open an account?

02 Does wdpro99 store my DANA, OVO or GoPay PIN?

03 Can I request a copy of the data you hold on me?

04 How do I ask wdpro99 to delete my personal data?

05 Does wdpro99 share my data with third parties?

06 How can I update my registered email or wallet details?

Privacy Policy

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